Namaste. Due to Covid-19 the shipping of your bag may be delayed. All orders are being processed in the order they are received. If you have any questions please contact our customer support team. Client service representatives are standing by to answer your questions via phone and email. We appreciate your patience and are doing our best to ship all orders on time.
International Free Shipping & Returns
Namaste. Due to Covid-19 the shipping of your bag may be delayed. All orders are being processed in the order they are received. If you have any questions please contact our customer support team.
No. You can always shop as a guest in www.aranyani.com. Benefit of having an account in www.aranyani.com is that you will be notified of any events which Aranyani is hosting or promoting. You will have early access to these events. In addition to this, you will also be notified of Aranyani’s latest collections, inspirations, news and the first to know of any discounts/ offers provide on www.aranyani.com. You also have an option to sign in through your Google or Facebook account.
‘My Account’ is your control panel on the Website. It allows you to (a) access, alter or delete your personal information; (b) change your password; (c) track the status of your orders; (d) cancel an order; (e) initiate return or refund of your order.
Yes, an order can be modified in part or whole, before the original order is shipped. To modify an order, write to us at email@example.com within 24-48 hours of placing the original order and we will promptly get back to you. You can also visit the ‘My Orders’ tab on the website.
No. We do not encourage taking orders over phone.
You can make payments through any of the below options:
Electronic Gift Voucher (EGV);
Through UPI Apps
No, there are no hidden charges. The prices shown against each product is the final price and is inclusive of all the taxes and you would not be asked to pay any more than that.
We have tied up with PayPal, a reputed payment gateway, which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions. All payments are directly processed though the payment gateway and we do not store or have access to any bank/card information of the user. The banks use a two-step authentication and 3D Secure password service for all online transaction as an additional layer of security.
We understand your concern, please have patience and try again. If the payment is still not going through after 3 attempts, kindly write to us at firstname.lastname@example.org.
As per Government regulations it is mandatory to levy tax on all products, the tax will be levied as per the category specified by the concerned government authorities.
No, the tax amount is non-refundable.
Cancellation, Modification, Returns & Exchange
You can make changes to your order within 24-48 hours of placing the order. Changes can be made only before the product is shipped. However, kindly ensure that you have entered the correct address at the time of placing the order. In order to make the required changes please email us at email@example.com , our Customer Care Executive will get back to you promptly providing you with required guidance.
We allow the customer to replace the product if (a) wrong product has been delivered; (b) product delivered if defective; (c) mismatch in the size of the product.
You can initiate the replacement if any of the conditions mentioned in (13) is applicable. The replacement can be initiated by you through an e-mail to firstname.lastname@example.org with a subject line ‘Returns – Order ID). Our Customer Care Executive will get back to you promptly in order to guide you through the whole process smoothly.
Return or replacement can be initiated strictly within 30 days from the date of delivery. We will not accept requests for return or replacement beyond the aforesaid period.
We do not expect you to pack the products exactly the way it was delivered (we understand that the same is not possible). However, we request you to return the product in the same packaging as received, to the extent possible. Further, you will have to ensure that the tags/labels or seals have not been tampered with. We will not accept the returns if the tags have been removed or tampered with.
Where more than one product has been placed in a single order, we will let you return a part of the order if; (a) wrong product has been delivered; (b) product delivered if defective; (c) mismatch in the size of the product. However, we do not accept returns where the product is a complementary (eg: Free Gifts).
No. Any freebies that you might have received with the product need not to be returned along with the product. But the freebie should be packaged properly while returning.
Once you have made a return or replacement request, our Customer Care Executive will start working on your request. It typically takes around 24-48 hours to accept the request. In case of replacement, the replaced product would be shipped only after the receipt of the returned product at our facility.
You may request for “cancel return” to our Customer Care Executive who would be guiding you throughout the process.
Once we have received the product at our facility and it has passed the necessary quality checks, we will refund the amount applicable to the communicated Bank Account. The time taken to refund the amount applicable will differ from case to case. The specific date would be communicated by the Customer Care Executive.
Once the refund is accepted by us, we would work with your concerned bank to credit the amount applicable for refund to the bank account which needs to be communicated to our Customer Care Executive.
The Mode of Payment for the Refund is only through Bank Transfer.
We will send you an email on initiation of your refund. You will also receive an email once the refund is credited to your account.
Kindly click here to know about our Cancellation Policy. (Link to Cancellation Policy)
As the returns are applicable only to the conditions mentioned in (13), 50% of the entire amount of the total shipping cost would be provided as a discount voucher which you might be able to use during the next purchase.
Shipping & Tracking
Before adding a product to the cart, you will be required to enter your pin code and if the pin code is not serviceable, the Website will let you know. FYI, we are trying our best to deliver across the country.
You can track the status of your order with the Tracking Number/ Link provided in the Shipment Confirmation email.on ‘Track Orders’ under ‘My Orders’. Once the order is shipped the ‘Track Order’ page will provide a link to our delivery agent’s (courier company) website consignment status page, which will show the location of your shipment and the expected delivery date.
It typically takes around 7-8 business days from the date of shipment.
Yes, we do deliver internationally.
If you find that any part of your order missing in the package, or if you haven’t received the delivery, do not hesitate, write to us at email@example.com.
Yes, we do provide that option to our users. In this case, the request needs to initiated towards our Customer Care Executive by mailing us at firstname.lastname@example.org within 24-48 hours of receiving the Shipment Confirmation email.
An email with the delivery details will be sent to you. Unfortunately you cannot choose the preferred courier carrier as we ship it through the best possible carrier from multiple shipping partners helping us deliver your product to you as soon as possible.
The courier company will make three attempts to make the delivery. Yet if it is not delivered write to us at email@example.com and we will have your product delivered.
Yes. You will have to initiate the request for delivering the product at different addresses within 24-48 hours for receiving the Shipment Confirmation email.
No. Unfortunately, this option is not yet available on our website. But it would be soon available. You would always have an option of attaining a gift voucher by signing up on www.aranyani.com.
It can be used to make purchases from our website. Any additional costs and taxes are to be paid by the bearer.
Yes, the gift voucher has a validity period. Please read the terms & conditions of the gift voucher for more details.
No, a gift card cannot be cancelled or exchanged for cash.
Gift wrapping the order is possible during checkout at an additional cost. We also provide you an option to enter a custom message on selection of ‘Gift Wrap’ option. If no message is chosen, by default we would mention ‘Best Wishes’.
Yes, it is mandatory as per government regulations for all shipments to have an invoice.
The buyer or the designated receiver both can return the gift, however the “initiate return” must be done by the original buyer.