FAQs

What is the rationale behind offering in-store appointments instead of directly selling your bags on the website?

At Aranyani, our commitment is to deliver the utmost level of service to each customer. We firmly believe that the pinnacle of this service lies in our in-store VIP luxury shopping experiences.

How do you reconcile the use of leather with sustainability in your design?

At Aranyani, our commitment to environmental care, sustainability, and zero-waste practices is deeply embedded in our ethos. We source leather from tanneries with advanced wastewater detoxification and recycling processes, ensuring responsible practices throughout our supply chain. By 2025, our goal is to minimize waste during manufacturing and transition to chrome-free, vegetable-dyed leather. Embracing the principles of slow fashion, we proudly declare that exotic leathers are never used in our creations. Instead, we repurpose hides of animals raised for meat, ensuring that every piece tells a story of sustainability and ethical sourcing.

What is the easiest way to reach the boutique?

The nearest tube stations are: Bond Street (Elizabeth Line, Jubilee Line, Central Line) and Green Park (Victoria Line, Jubilee Line, Piccadilly Line). Or book a taxi to Bruton Street in Mayfair. Store address: 21 Bruton Street, Mayfair, London W1J 6QD, United Kingdom.

What happens after I book an appointment?

You will receive contact from a store specialist via your preferred contact method to confirm your appointment and to discuss your refreshment preferences with you ahead of your visit.

What will my appointment entail?

As clients step into our London store, they're greeted by a serene ambience, setting the tone for a unique journey. A warm welcome from our team initiates a personalised experience, with engaging conversations over tea or coffee. A guided tour unfolds the inspiration behind our collections, connecting clients to the handcrafted details. The VIP room offers an elevated experience, where personalised service and optional prosecco or champagne make each visit memorable.

I'm not in London. Can I still make a purchase?

Yes, we can conduct a virtual appointment via your preference of video call (Zoom, Google Meet or Microsoft Teams) or phone call. Please note for payments taken over the phone security checks will be made.

I have some questions regarding a product, do I have to book an appointment to find out more?

No, please feel free to contact our store specialists at any time during store opening hours GMT: Monday to Saturday 10am to 7pm, Sunday 12pm to 6pm. Store contact: brutonstreet@aranyani.com, +44 (0)7930 881664, +44 (0)20 7408 0908.

How do I best care for my bag?

Please refer to the Product Care page.

What is your returns policy?

You have 14 days to change your mind on a purchase (for further details refer to the Refund Policy page). Please note our bespoke or made-to-order bags are non-refundable.

Can I customise/personalise a design to my needs?

Yes we take bespoke orders, price available on request. To find out more please book an appointment from the link on our website / appointment form or contact one of our store specialists.

How do I authenticate my bag?

To authenticate an Aranyani bag, simply use the unique QR code provided with your purchase. Scan the code, and it will direct you to a dedicated page offering comprehensive details about your bag's craftsmanship, origin, and authenticity. This QR code feature ensures a seamless and trustworthy authentication process.