Client Services

Frequently Asked Questions

Visiting the boutique, caring for your piece, returns and authenticity.

Visiting the Boutique

What is the easiest way to reach the boutique?

The nearest Underground stations are Bond Street (Elizabeth, Jubilee and Central lines) and Green Park (Victoria, Jubilee and Piccadilly lines). You can also take a taxi to Bruton Street in Mayfair. The boutique is at 21 Bruton Street, Mayfair, London W1J 6QD.

What happens after I book an appointment?

A store specialist will contact you by your preferred method to confirm your appointment and to discuss your refreshment preferences ahead of your visit.

What will my appointment entail?

You are welcomed into a serene boutique for a personal introduction over tea or coffee. A guided tour shares the inspiration behind our collections and the handcrafted details of each piece, and our private room offers an elevated experience, with prosecco or champagne if you wish.

I'm not in London. Can I still make a purchase?

Yes. We can hold a virtual appointment by video call (Zoom, Google Meet or Microsoft Teams) or by phone. Security checks apply to payments taken over the phone.

Our Pieces

Do I need an appointment to ask about a piece?

No. Our store specialists are available during opening hours (UK time): Monday to Saturday, 10:00 to 19:00, and Sunday, 12:00 to 18:00. Write to brutonstreet@aranyani.com, message us on WhatsApp at +44 (0)7930 881664 or call +44 (0)20 7408 0908.

Can I personalise a design?

Yes, we take bespoke orders, with pricing on request. Book an appointment or contact one of our store specialists to find out more.

How do I authenticate my bag?

Every Aranyani bag carries a unique QR code. Scan it to open a dedicated page with the details of your bag’s craftsmanship, origin and authenticity, and the artisan who made it.

How do I care for my bag?

Please see our Product Care guide.

Orders and Returns

What is your returns policy?

You have 14 days to change your mind on a purchase. Bespoke and made-to-order pieces are non-refundable. See our Refund Policy for details.

Still Have a Question?

Speak to a Client Advisor

Monday to Saturday, 10:00 to 19:00
Sunday, 12:00 to 18:00 (UK time)